Terms of Service

Terms of Service

These Terms of Service govern the purchase and delivery of services provided by RoofHelp. By purchasing from RoofHelp, you agree to these terms.

1. Our Service

RoofHelp provides an independent information and advisory review service relating to roofing quotes, reports, and supporting materials submitted by customers. RoofHelp does not carry out roofing works, provide on-site inspections, or guarantee the quality, accuracy, conduct, or future performance of any contractor.

2. Customer Responsibility

You are responsible for ensuring that all documents and information submitted to RoofHelp are accurate, complete, and belong to you or are lawfully shared by you. Any advice or commentary we provide is based only on the information submitted to us.

3. Nature of the Service

RoofHelp provides general guidance, observations, and recommendations in plain English to help you make more informed decisions. Our reports are not a substitute for legal advice, structural engineering advice, building control advice, insurance advice, or an in-person professional inspection where one is required.

4. No Guarantee

While we aim to provide careful and useful guidance, RoofHelp does not guarantee any particular outcome, cost saving, contractor decision, or repair result. Final decisions remain your responsibility.

5. Turnaround Times

Any turnaround times shown on the website are estimates unless expressly stated otherwise. Delays may occur if documents are incomplete, unclear, or further information is required.

6. Fees and Payment

All fees must be paid in full at the time of purchase unless stated otherwise. RoofHelp reserves the right to change prices at any time, but changes will not affect services already purchased.

7. Refunds

Due to the digital and advisory nature of the service, refunds may not be available once work has commenced. If you believe there has been an error with your order, please contact us promptly.

8. Limitation of Liability

To the fullest extent permitted by law, RoofHelp shall not be liable for any indirect, incidental, consequential, or special loss arising from the use of our service. Nothing in these terms excludes liability that cannot lawfully be excluded under applicable law.

9. Intellectual Property

All reports, website content, wording, branding, and materials created by RoofHelp remain the intellectual property of RoofHelp unless otherwise stated. You may use reports for your own personal decision-making purposes but may not reproduce, publish, or commercially exploit them without permission.

10. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always appear on this page.

11. Contact

If you have questions about these Terms of Service, please contact us via the Contact Us page.