Roof Help

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FAQ's

  • FAQs

Frequently Asked Questions

Below are answers to the most common questions homeowners ask before using RoofHelp.
RoofHelp is an independent quote and report review service for homeowners. We help you understand roofing quotes, recommendations, and supporting documents before you commit to expensive work.
No. RoofHelp does not carry out roofing repairs or installations. That independence is part of the value — we are not trying to sell you a roofing job.
You can send roofing quotes, inspection reports, photos, scopes of work, invoices, or written recommendations from roofers or surveyors.
You receive a written RoofHelp report in plain English explaining what stands out, where clarification may be needed, possible red flags, and suggested next steps.
Please refer to our Terms of Service for full details. Because this is a digital advisory service that begins once documents are reviewed, refunds may not be available once work has started.
No. We do not make personal accusations or guarantee the quality of any contractor. We help you assess the quote, wording, scope, and decision-making process more clearly.
We can help identify whether pricing appears clear, vague, incomplete, or worth questioning. Where relevant, we may comment on whether the quote appears high, low, or difficult to justify based on the information provided. Final pricing decisions remain yours.
We can help you assess whether the recommendation appears clearly explained and properly justified based on the documents provided. But RoofHelp is not a substitute for an on-site survey or structural inspection where one is needed.
Turnaround times will be shown at checkout or on the product page. If your situation is urgent, we aim to make that clear before purchase.
If there is an active emergency, you should first take practical steps to protect the property and contact an appropriate local professional. RoofHelp can still be used to review quotes and recommendations before major follow-on work is approved.
You can contact us through the Contact Us page and we’ll respond as soon as possible.