Privacy Policy

Privacy Policy

RoofHelp respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following information: your name, email address, phone number, billing details, documents, quotes, reports, and images you submit, and website usage data such as cookies, browser type, and pages visited.

2. How We Use Your Information

We use your information to provide the RoofHelp service, process payments and orders, communicate with you regarding your order or enquiry, improve the website and service, and meet legal or regulatory obligations.

3. Lawful Basis

We process personal data where necessary for the performance of a contract, our legitimate interests, legal obligations, or where consent is required.

4. Data Storage and Security

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

5. Sharing Information

We do not sell your personal information. We may share data only where necessary with trusted service providers such as payment processors, website providers, and email service providers, or where required by law.

6. Retention

We keep personal data only for as long as reasonably necessary for service delivery, record-keeping, legal obligations, and legitimate business purposes.

7. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of your personal data. To exercise any of these rights, please contact us through the Contact Us page.

8. Changes

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.